What are 'soft skills' in the context of an IT professional?

In the context of an IT professional, 'soft skills' refer to the interpersonal skills that enable effective collaboration and communication within a team or with clients and stakeholders. These skills encompass a range of abilities such as empathy, active listening, teamwork, adaptability, and problem-solving. While technical skills are essential for executing specific tasks, soft skills are crucial for fostering a positive work environment, navigating workplace dynamics, and ensuring projects move forward smoothly. Effective communication helps IT professionals convey technical information clearly to non-technical stakeholders, which can lead to better outcomes and enhanced collaboration. These skills are increasingly recognized as vital for success in technology-centric roles, where interaction and teamwork play a significant role.