Which component of IT service management focuses on the integration of IT services with business processes?

The focus on integrating IT services with business processes falls under Service Strategy. This component is crucial as it establishes the overall approach to how IT services can align with and support the larger business objectives.

Service Strategy involves understanding customer needs, defining the service offerings, and ensuring that IT services deliver value to the business. It encompasses the development of service portfolios that adequately represent what IT can offer, ensuring that IT services are designed not just from a technical perspective but also from a business value perspective.

By thoroughly analyzing the market and aligning IT capabilities with business goals, Service Strategy allows organizations to proactively shape the IT services offered, ensuring they enhance business processes effectively.

The other components, while important in their own right, address different aspects of IT service management. Service Transition focuses on the processes required to develop and deploy new or changed services, Service Operation deals with the day-to-day management of IT services, and Continual Service Improvement emphasizes ongoing improvement of services based on feedback and performance metrics, rather than integration with business processes.